The Modern Fund Office in the COVID-19 Era

Featured in the August 2020 issue of the International Foundation of Employee Benefit Plans' Benefits Magazine.

AT A GLANCE

MIDIOR's Managing Partner, Susan Loconto Penta, shares her thoughts on how to visualize a future where remote work and self-service everything are the norm.

Some funds may have been caught off guard when the COVID-19 pandemic forced them to close their offices, and they struggled to complete their work remotely. With uncertainty surrounding when fund offices may be able to return to normal operations and the potential for a second wave of the virus, multi-employer funds may need to take a closer look at how to succeed in a remote working environment indefinitely.



Susan provides advice on rethinking the nature of work and the workforce, the increased dependency on technology, and several other considerations such as privacy in a remote environment. She also discusses how to identify and move through obstacles, as well as how to ensure your technology roadmap accounts for a future that includes remote work and member self-service. Download a free pdf of the article below.

FROM THE ARTICLE

"In addition to a solid technology infrastructure, benefit funds must have remote work policies, relevant training and modern attitudes to succeed in a remote work environment."

Susan Loconto Penta

Co-Founder & Managing Partner, MIDIOR

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